Shipping policy

Shipping Policy

1. Shipping Options & Delivery Timelines
We are proud to offer secure, insured shipping options to our global community. Please note our standard transit timelines below:
  • Standard Domestic Delivery: 5–8 business days.
  • International Delivery (EU & Selected Countries): 7–12 business days.

2. Order Processing & Tracking
  • Global Fulfillment: All orders are processed, securely packed, and dispatched directly from our international distribution warehouse hubs within 1–3 business days.
  • Tracking Identification: Every single order includes comprehensive global tracking details. A tracking confirmation link will be sent straight to your registered email address immediately upon dispatch.

3. Shipping Rates & Customs Costs
  • Promotional Shipping: We offer FREE Standard Shipping on all orders globally. No minimum purchase required.
  • Customs, Duties & Import Taxes: Because items are dispatched directly from our international warehouse network, packages may be subject to local customs evaluations, import duties, or processing fees upon arrival in your destination country. All such additional charges are the exclusive financial responsibility of the buyer.

4. Delivery Issues & Lost Packages
If your tracking profile indicates an extended delay or if you suspect your package is lost in transit, please contact our support desk immediately at info@djurdjurastore.com. We will launch an investigation with the global carrier network to arrange a fast resolution.